Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: info@lespetitstousi.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted. The return fee is $15 to cover shipping costs as well as restocking fees. 

You can always contact us with any questions regarding returns at info@lespetitstousi.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.

Exceptions or Non-Returnable Items
Some types of items cannot be returned, such as custom products (like special orders or personalized items) or digital products. Please feel free to contact us with any questions or concerns regarding a specific item. 

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

Refunds
We will notify you once we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that processing and posting the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at info@lespetitstousi.com.