FAQS

It is possible to modify your order if it has not yet been shipped or if production has not yet started (in the case of a pre-order). Do not hesitate to contact us to add an item, or change colors or sizes!

It is possible to cancel your order if it has not yet been shipped. To find out the status of your order, please contact us via our contact form, by replying to your confirmation email (or at info@lespetitstousi.com) or through our online chat.

Once your order has been shipped, it is unfortunately not possible to cancel it. It is sometimes possible to make a return to obtain a refund. However, shipping costs remain your responsibility.

We are always very happy to talk with you! Do not hesitate to contact us via our contact form or through our online chat. We usually respond in less than 24 hours. As we are a 100% online company, we unfortunately do not offer phone support.

All our products are made to order within approximately 7-10 business days. All our orders in Quebec and Ontario are shipped by Purolator (delivery in 24-48 business hours).

Due to the strike at Canada Post, delivery times may vary for the rest of Canada and internationally. We are still delivering as quickly as possible. Please feel free to contact us for more information regarding your order or for a faster shipment! We are always happy to accommodate our customers when possible!

We deliver everywhere in Canada, the USA, and Europe. Please note that we are not responsible for customs fees that may be charged upon arrival in the country.

To start a return, please contact us by email at info@lespetitstousi.com. Items must be returned within 15 days of receiving your order. Items must be returned in the same condition as they were received, be unworn/unused, have tags still attached, and include all original packaging. Shipping fees are non-refundable and return costs are your responsibility.

All refunds will be issued within 7 business days following the receipt of your item.